We aim to see all patients within two weeks.

Eye specialists refer patients to us by sending a letter or fax or by making a telephone call. As soon as we receive your referral we will send you details of your appointment time and place and this guide.

You should also receive a questionnaire, which is designed to confirm that details regarding your name, date of birth, address and general practitioner are all correct.

We also ask you for permission to send a copy of a report on your condition to your optometrist (optician) after your first visit to our Centre. We feel it is important to give optometrists this feedback, for educational purposes, but we cannot do so without your consent, since optometrists are technically regarded as lay practitioners as they do not have a medical qualification.

If you live too far from Liverpool to travel on the same day, our secretary will arrange accommodation for you and any accompanying relatives. This will be either at a nearby hotel or at the Hilsborough Suite on the hospital campus. This accommodation is quite basic, but is inexpensive and conveniently located near our clinic.

The hotel selected is not the most luxurious but is conveniently located within walking distance from the train station and only a short taxi ride from the hospital. There are, of course, several other hotels around Liverpool and if you do not mind travelling a greater distance to the hospital or contributing to the cost of your accommodation then our secretary would be happy to find alternative accommodation.

If you travel to our Centre by car, please arrive early as there may be a queue for spaces in the hospital car park. Another option is to leave your car at your hotel and travel to the hospital by taxi.

If you have any special requirements please let us know and we will do everything we can to meet your needs. You can either write your requests on the questionnaire that is sent to you or you can telephone us.

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